⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Addenbrooke's Hospital
Addenbrooke's Hospital Switchboard is available for managing return appointment enquiries. Patients can call to enquire about, reschedule, or cancel their appointments. The service operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. It is advisable to have patient details ready when calling. If the line is busy, emailing is an alternative option. Common reasons for calling include checking appointment details or making changes to scheduled visits. Wait times can vary, with peak periods often occurring after clinic letters are sent. Calling earlier in the day may reduce wait times.
Updated 15 Dec 2025
Expected outcomes
- Enquire about appointments
- Reschedule appointments
- Cancel appointments
- Check appointment details
- Request appointment updates
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient's full name
- Date of birth
- NHS number
- Hospital reference
- Appointment details
Known issues
Callers to Addenbrooke's Hospital Switchboard may experience long wait times, particularly during peak hours or after clinic letters are distributed. To minimize wait times, it is recommended to call earlier in the day or outside peak periods. Alternatively, patients can email the hospital for assistance. Another issue is missed appointments, which can lead to patients being discharged back to GP care after a clinical review. It is important to contact the department promptly if unable to attend an appointment to avoid this outcome.
