Department for Transport
The Department for Transport's phone line offers services such as handling general enquiries and routing calls to the appropriate departments. Common reasons for calling include seeking information on transport policies, regulations, and updates. The switchboard operates Monday to Friday from 08:30 to 17:30 and on Saturdays from 09:00 to 13:00. It is closed on Sundays. Callers may experience long wait times, especially after major announcements or during peak hours. For non-urgent matters, using the online contact form is recommended. To avoid redirection, clearly state the nature of your enquiry at the beginning of the call.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Confirm eligibility requirements
- Request service updates
- Route to specific department
- Obtain transport policy info
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Nature of enquiry
- Relevant reference numbers
- Contact details
- Details of information requested
- Previous FOI releases
- Identification information
Known issues
Callers to the Department for Transport may occasionally experience long wait times, particularly during peak hours or following major announcements. To mitigate this, it's advisable to call earlier in the day or use the online contact form for non-urgent enquiries. Additionally, some users report being redirected multiple times before reaching the correct department. Clearly stating the nature of your enquiry at the start of the call can help reduce unnecessary redirections. These issues are reported occasionally, so planning ahead can improve your experience.
