Department for Transport
The Department for Transport's Road Freight Division can be reached at +442079442251 for specific services related to road freight policy, regulations, and statistics in the UK. Common reasons for calling include inquiries about dangerous goods driver licensing and safety adviser queries. The department is available Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. While wait times can vary, calling during mid-morning or early afternoon may result in shorter queues. For dangerous goods inquiries, contacting via email at dangerousgoods@dft.gov.uk is recommended for documentation purposes.
Updated 15 Dec 2025
Expected outcomes
- Answer road freight questions
- Provide licensing information
- Support safety adviser queries
- Redirect to relevant agencies
- Assist with dangerous goods queries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Contact details
- Driver license number
- Vehicle license number
- Nature of enquiry
- Email for follow-up
Known issues
A frequent issue reported is the high incidence of cargo thefts from trucks, particularly at truck stops and lorry parks. The government is addressing this with the introduction of a Freight Crime Bill and by enhancing security measures at these locations. Callers concerned about road freight crime should be aware of these ongoing efforts. For general inquiries, be prepared for potential redirection to other departments or agencies. Email follow-ups are often necessary for documentation, especially for dangerous goods inquiries.
