Department for Work and Pensions
The Department for Work and Pensions (DWP) Press Office handles media enquiries from journalists and media professionals. This includes requests for information, interviews, and official statements. The service is available Monday to Friday during standard business hours, with an out-of-hours service for urgent media requests. Personal benefit or pension queries are not addressed here and should be directed to the appropriate service lines. Typical wait times are not specified, but providing clear deadlines and contact information can facilitate a quicker response.
Updated 15 Dec 2025
Expected outcomes
- Respond to media enquiries
- Provide official statements
- Arrange interviews
- Clarify press releases
- Offer information for articles
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Journalist name
- Media outlet
- Nature of enquiry
- Contact information
- Publication deadline
Known issues
A common issue faced by the DWP Press Office is misdirected enquiries from the general public regarding personal benefit or pension claims. These calls are not handled by the Press Office and are redirected to Jobcentre Plus or The Pension Service. To avoid delays, ensure that you are a journalist or media professional before calling. Providing clear and concise information about your enquiry, along with any relevant deadlines, can help streamline the process and ensure a timely response.
