Department for Work and Pensions
The Department for Work and Pensions' Pension Service offers a range of services related to State Pension, Pension Credit, and other allowances. You can inquire about eligibility, claims, and payments for State Pension and Pension Credit, update personal details, and get support for Winter Fuel and Cold Weather Payments. Common reasons for calling include checking eligibility, updating bank details, and resolving payment issues. Typical wait times can be long, especially during peak hours or after policy changes. The best times to call are during off-peak hours on weekdays. Limited services are available on Saturdays.
Updated 15 Dec 2025
Expected outcomes
- Inquire about State Pension
- Update personal information
- Inquire about Pension Credit
- Ask about Winter Fuel Payments
- Inquire about Carer's Allowance
- Resolve payment issues
- Check claim status
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- National Insurance number
- Personal details
- Claim reference
- New address
- New bank details
- Verification documents
Known issues
Callers often experience long wait times, particularly during peak hours or after major policy updates. To avoid this, try calling during off-peak hours or use online services when possible. Navigating automated menus can be challenging, so listen carefully and have your details ready. On Saturdays, service is limited, which might result in longer wait times. For full service, it's advisable to call on weekdays. These issues are frequent, and being prepared can help mitigate frustrations.
