Driver and Vehicle Licensing Agency (DVLA)
The Driver and Vehicle Licensing Agency (DVLA) provides services related to vehicle registration and tax. You can declare a Statutory Off Road Notification (SORN) to exempt your vehicle from tax and insurance requirements. This can be done online, by phone, or by post. Vehicle tax enquiries, including payments, exemptions, and penalties, are also handled. Automated services are available 24/7, while staffed support is accessible during business hours. Callers often experience long wait times, especially during peak hours, so it's advisable to call early in the morning or use online services for faster assistance.
Updated 15 Dec 2025
Expected outcomes
- Declare SORN by phone
- Declare SORN online
- Declare SORN by post
- Inquire about vehicle tax
- Resolve tax payment issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Vehicle registration number
- 11-digit V5C reference
- 16-digit V11 number
- Registered keeper's postcode
- Personal identification details
- V890 form
Known issues
Callers frequently report long wait times, particularly during peak hours and after receiving tax reminders. To avoid delays, try calling early in the morning or use the online services available 24/7. Some users also find the automated phone system challenging to navigate. To ease this process, ensure you listen carefully to the menu options and have all required documents ready before calling. These steps can help streamline your experience and reduce frustration.
