Driver and Vehicle Licensing Agency (DVLA)
The Driver and Vehicle Licensing Agency (DVLA) provides support for driving licence and vehicle registration enquiries through their Driver Licensing Enquiries department. Common reasons for calling include renewing or replacing a driving licence, updating personal details, and handling vehicle registration issues such as log book replacements and vehicle tax queries. The department is available Monday to Friday from 8am to 7pm, and Saturday from 8am to 2pm. Wait times can be long, especially during peak hours, so it is recommended to call early in the day or use online services for faster processing.
Updated 15 Dec 2025
Expected outcomes
- Renew driving licence
- Replace lost licence
- Update personal details
- Register a vehicle
- Replace log book
- Resolve vehicle tax queries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Address
- Driver number
- Vehicle registration number
- Make and model
Known issues
Customers frequently experience long wait times when contacting the DVLA by phone. To mitigate this, it is advisable to use their online services whenever possible, as they offer faster processing for many tasks. If calling is necessary, try to reach out early in the day to avoid peak times. The DVLA's online platform can handle a variety of requests, including licence renewals and vehicle registration updates, which can save time and reduce frustration.
