Financial Conduct Authority
The Financial Conduct Authority (FCA) helpline is available for a range of consumer-related inquiries. You can call to ask questions about financial services, report concerns about firms, or seek guidance on financial matters. The helpline is open Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include reporting scams or unauthorized firms, and making complaints about financial services. While wait times can vary, they are typically longer during peak hours or following major financial news. For quicker service, consider calling during off-peak hours or using email for non-urgent queries.
Updated 15 Dec 2025
Expected outcomes
- Ask about financial services
- Report a financial scam
- File a complaint
- Seek consumer guidance
- Report unauthorized firms
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Firm reference numbers
- Case numbers
- Firm name
- Details of concern
- Supporting documentation
- Reference numbers
Known issues
Callers to the FCA helpline may occasionally experience long wait times, particularly during peak hours or after significant financial events. To minimize waiting, try calling during off-peak times, such as early mornings or late afternoons. Alternatively, non-urgent queries can be addressed via email. Having all necessary information ready before calling, such as firm reference numbers or case details, can help streamline the process and reduce call duration. If you encounter long waits, consider using the email option for less immediate concerns.
