Financial Conduct Authority
The Financial Conduct Authority's Consumer Helpline is available for UK consumers to address specific financial concerns. You can inquire about financial products, services, and FCA regulations, submit complaints about financial firms, or report unauthorised firms or scams. The helpline operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Callers often experience longer wait times on Mondays and after major financial news, so calling mid-morning or mid-afternoon is recommended. Saturday services are limited, so complex issues may be better addressed during the week.
Updated 15 Dec 2025
Expected outcomes
- Answer financial product questions
- Explain FCA regulations
- Submit a financial complaint
- Report unauthorised firms
- Provide complaint follow-up
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Details of complaint
- Personal contact information
- Firm name
- Details of suspicion
- Financial product details
- Desired resolution
Known issues
Callers sometimes face long wait times, especially on Mondays and after significant financial news. To avoid delays, it is advisable to call during mid-morning or mid-afternoon. Additionally, Saturday service hours are shorter, and some issues may require follow-up during the week. For more complex inquiries, contacting the helpline on a weekday is recommended to ensure access to full staff resources. Preparing all necessary information before calling can help streamline the process.
