⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
King's College Hospital
King's College Hospital's Neurology department offers comprehensive mental health assessments for adults aged 18-65. Services include both inpatient and outpatient evaluations, available 24/7. The department also provides emergency psychiatric assessments through the Emergency Department. These services are integrated with general adult and older adult psychiatry teams, ensuring a seamless experience. There is no cost for NHS patients. Common reasons for calling include scheduling assessments, understanding referral requirements, and obtaining urgent psychiatric evaluations. While specific wait times are not provided, urgent cases are prioritized. It is advisable to call during non-peak hours for quicker assistance.
Updated 15 Dec 2025
Expected outcomes
- Schedule mental health assessment
- Request emergency psychiatric evaluation
- Provide patient referral details
- Inquire about assessment procedures
- Confirm eligibility for services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- Reason for referral
- Contact details
- Referral documentation
- NHS number
Known issues
Occasional delays are reported for non-urgent referrals, with medium-urgency cases taking up to 3 days and low-urgency up to 5 days for assessment. This is due to the prioritization of urgent cases. To mitigate delays, it is recommended to ensure all required information is provided accurately during the initial contact. For urgent needs, presenting at the Emergency Department can expedite the process. Monitoring of response times is ongoing to improve service efficiency. If delays are experienced, contacting the department directly for updates is advisable.
