⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
King's College Hospital
King's College Hospital's Outpatient Services can assist with various inquiries related to the Neonatal Intensive Care Unit (NICU). Common reasons for calling include questions about NICU services, visiting hours, and patient status. You can also get updates on patient admission and discharge processes. Guidance on reaching the NICU within the hospital is available, including directions and access information. Typically, calls are managed during operating hours, and it is advisable to call during non-peak times to avoid long wait times. Visitors may need to provide specific patient details to gain entry or information.
Updated 15 Dec 2025
Expected outcomes
- Check NICU visiting hours
- Get patient status updates
- Inquire about NICU services
- Receive admission information
- Get discharge process details
- Obtain directions to NICU
- Access NICU security guidance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- Relationship to patient
- NICU visiting hours
- Hospital map
- Security code
- Lift access instructions
Known issues
Some callers experience difficulty reaching the direct NICU line, often due to long wait times or being redirected to the main switchboard. To mitigate this, try calling during non-peak hours or request a callback. Additionally, visitors may encounter issues with security doors or lift access when trying to reach the NICU. Following posted instructions or asking staff for assistance can help resolve these access problems. These issues are reported occasionally, so being prepared with the necessary information and calling at optimal times can enhance your experience.
