Liverpool City Council
Liverpool City Council provides a range of services through their central switchboard, accessible via +441512333000. Common reasons for calling include inquiries about council services, submitting service requests, and addressing council tax issues. Callers can also register complaints or provide feedback. Typical wait times can be long, especially during peak hours or after major announcements. For quicker service, it's advisable to call early in the day. The council operates during standard business hours, and callers should have relevant details ready to ensure efficient handling of their requests.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Submit service requests
- Register complaints
- Inquire about council tax
- Provide feedback
- Report missed bin collection
- Request road repairs
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Postcode
- Address
- Council tax reference number
- Details of enquiry
- Missed collection details
- Reference number
Known issues
Callers to Liverpool City Council may experience long wait times, particularly during peak hours or following major announcements. To minimize delays, try calling early in the day or consider using online services. Another common issue is being misrouted to incorrect departments. To avoid this, clearly state your enquiry and request a direct transfer to the relevant department. These steps can help ensure a smoother experience when contacting the council.
