Liverpool City Council
Liverpool City Council's Council Tax department can assist with a variety of tasks related to billing, payments, discounts, exemptions, and account management. The department is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Common reasons for calling include managing your Council Tax account, booking appointments for in-person consultations, and addressing specific queries about discounts or exemptions. Wait times can be long, especially on Mondays and Fridays, so it's advisable to call during mid-morning or mid-afternoon on weekdays for a quicker response.
Updated 15 Dec 2025
Expected outcomes
- Manage Council Tax account
- Book in-person appointments
- Request payment assistance
- Inquire about discounts
- Apply for exemptions
- Update contact information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Council Tax account number
- Personal identification
- Property address
- Contact details
- Nature of enquiry
- Appointment confirmation
Known issues
Callers often experience long wait times, particularly during peak hours and at the start or end of the week. To minimize waiting, try calling during mid-morning or mid-afternoon. If you encounter difficulties booking appointments, consider using the online services offered by Liverpool City Council, which can be more efficient. Additionally, calling earlier in the week may increase your chances of securing an appointment. These strategies can help alleviate common frustrations associated with contacting the Council Tax department.
