⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Northumbria Police Headquarters Ponteland
Northumbria Police Headquarters Ponteland offers a dedicated textphone service for deaf, hard of hearing, or speech impaired individuals to report emergencies and make non-emergency enquiries. The service is available 24/7, ensuring accessibility at all times. Users need access to a textphone device to utilize this service. For emergencies, users should provide details such as the location and nature of the incident. Non-emergency enquiries can include questions about ongoing investigations or general police information. Pre-registration with the emergencySMS service may be required for some users. Typically, calls are managed efficiently, but wait times can vary depending on call volume.
Updated 14 Dec 2025
Expected outcomes
- Report emergencies via textphone
- Make non-emergency enquiries
- Check ongoing investigation status
- Request police information
- Provide incident details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Access to textphone device
- Location of incident
- Nature of emergency
- Personal details
- Nature of enquiry
- Pre-registration with emergencySMS
Known issues
While there are no specific known issues reported, it's advisable to ensure your textphone device is functioning properly before making a call. Pre-registering with the emergencySMS service can facilitate quicker response times during emergencies. If experiencing long wait times, consider calling during off-peak hours. For non-emergency enquiries, having all relevant information ready can help expedite the process. If the line is busy, try calling again after a short interval.
