⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Northumbria Police Headquarters Ponteland
Northumbria Police Headquarters Ponteland offers specific services via their administration department, focusing on general enquiries and CRB (Criminal Records Bureau) administration. Callers can inquire about police records, administrative matters, and CRB checks. The service is available during standard operating hours, typically on weekdays. Common reasons for calling include checking the status of CRB applications or obtaining information about police records. While wait times can vary, calling during mid-morning or mid-afternoon on weekdays may result in quicker responses. It's advisable to have all necessary identification and reference numbers ready before calling.
Updated 14 Dec 2025
Expected outcomes
- Check CRB application status
- Request police record information
- Provide CRB documentation
- Inquire about CRB procedures
- Update personal information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Date of birth
- Reference number
- Personal identification
- Purpose of enquiry
- Relevant forms
Known issues
Callers to Northumbria Police Headquarters Ponteland may occasionally experience long wait times, particularly during peak hours or after weekends. To minimize delays, it's recommended to call during mid-morning or mid-afternoon on weekdays. Additionally, some callers report being redirected to the general police switchboard instead of the CRB Administration department. To avoid this, clearly state your intention to speak with CRB Administration at the beginning of the call. Having all necessary identification and reference numbers on hand can also help streamline the process.
