Nottingham City Council Housing Services
Nottingham City Council Housing Services offers a range of services via their customer service number. You can inquire about tenancy issues, report emergency repairs, or provide feedback and complaints. The line is open 24/7 for emergency repairs, while general enquiries and complaints are handled Monday to Friday, 08:30–17:00. Common reasons for calling include checking tenancy details, reporting urgent repairs, and submitting feedback. Wait times can vary, with longer waits during peak hours. For quicker service, it's advisable to call early in the day or outside of peak periods.
Updated 15 Dec 2025
Expected outcomes
- Check tenancy details
- Report emergency repairs
- Submit feedback
- File a complaint
- Inquire about rent issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Tenant details
- Address
- Nature of enquiry
- Contact details
- Description of emergency
- Details of complaint
Known issues
Callers to Nottingham City Council Housing Services sometimes experience long wait times, especially during peak hours for non-emergency enquiries. To avoid this, try calling early in the day or outside of peak periods. Additionally, some calls are misdirected due to unclear routing, so it's important to clearly state the nature of your enquiry at the beginning of the call. This can help ensure you are directed to the correct department and reduce the need for transfers.
