Housing Call Guides
Verified phone numbers paired with practical calling guides. Check preparation requirements, expected outcomes, and known issues before making any call.
16 guides available
Glasgow Housing Association
Common reasons for calling include inquiries about tenancy, reporting repairs, handling rent and account queries, and seeking housing support. The service also processes complaints and feedback. Typically, calls can be made at any time, but early mornings or midweek are recommended for shorter wait times. Accessibility support such as translation and British Sign Language is available upon request. Be prepared with specific details like tenant reference numbers or property addresses to ensure efficient service.
University of London Housing Services
Services include assistance with finding housing, legal advice on private housing matters, and appointment bookings for personalized consultations. These services are available Monday to Friday, with remote support on Fridays and Saturdays in September. Callers should note that eligibility is restricted to members of University of London institutions. Typical wait times are not specified, but it's advisable to call during mid-morning or early afternoon to avoid peak periods. Appointments should be booked in advance, and remote consultations can be conducted via Microsoft Teams or phone.
Places for People Group Support Centre
This number is primarily used for queries related to the organization's operations and insurance matters. Callers may be redirected to specific departments based on their needs. The service is available Monday to Friday during business hours. While specific wait times are not provided, calling during mid-morning or mid-afternoon might help avoid peak times. The centre serves as the main contact point for various enquiries, ensuring that callers are directed to the appropriate department for their specific concerns.
Peabody Community Foundation
Callers can inquire about services, grants, and support available through the foundation. The line is open Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include seeking information on grant applications or general support services. While specific wait times are not provided, it is noted that calling during off-peak hours may reduce wait times. For grant-related enquiries, callers may be redirected to The London Community Foundation.
Peabody Group
Common reasons for calling include reporting maintenance issues, inquiring about housing applications, and seeking information on resident services. Calls are typically handled during operating hours, and having your tenancy or resident details ready can expedite the process. While specific wait times aren't provided, calling during non-peak hours, such as mid-morning or early afternoon, may result in shorter wait times. The service is designed to assist residents in London and the home counties with a variety of housing-related needs.
Ombudsman Services: Property
They offer independent review and resolution services. Common reasons to call include submitting a complaint, requesting updates on existing cases, and making general enquiries about the ombudsman process. The service operates Monday to Friday from 09:00 to 16:30, excluding bank holidays. Wait times can vary, especially during peak hours, but using online forms or emails may expedite responses. It's best to call during mid-morning or early afternoon for shorter wait times.
Places for People Homes
The service is available Monday to Friday from 08:00 to 18:00, excluding bank holidays. Common reasons for calling include checking rent account status, logging new repair requests, and asking about tenancy agreements. Wait times can be longer on Fridays, so it's advisable to call earlier in the week, especially on Monday mornings. Having your property reference number, house number, and postcode ready will streamline the process.
Clarion Housing Group
You can inquire about housing services, report repairs, and address tenancy issues. Calls are typically handled during business hours, and it's advisable to call during non-peak times to avoid long wait times. For urgent repairs, an emergency contact number may be available. Common reasons for calling include scheduling property repairs, resolving complaints about service quality, and handling general inquiries about tenancy. It's best to have your contact details and relevant information ready to ensure a smooth process.
L&Q (London & Quadrant Housing Trust)
You can make general enquiries about services, policies, and appointments, available Monday to Friday from 08:00 to 18:00, excluding bank holidays. Appointment booking is necessary for head office visits, as walk-ins are not accepted. Additionally, translation and interpretation services, including British Sign Language, are available 24/7. Common reasons for calling include checking application statuses, booking appointments, and requesting language support. Wait times can be long during peak hours, so calling early or late in the day is advisable.
L&Q Living Limited
By calling +442085222000, you can inquire about housing options such as supported living, independent living, and sheltered accommodation. You can also report maintenance issues, request repairs, and submit complaints or feedback regarding housing services. Typical wait times may vary, but calling during non-peak hours can reduce delays. Be prepared to provide specific details like resident ID and property address to facilitate your request. Known issues include maintenance delays and slow complaint handling, so persistence may be required.
Home Group
Emergency support is available 24/7 for urgent housing or safety issues. For account and tenancy management, such as rent payments and account queries, support is available Monday to Friday from 07:00 to 20:00, and Saturday from 08:00 to 12:00. Non-emergency calls may experience delays during peak hours, so it is advisable to call during off-peak times or use online contact forms for faster responses. Emergency calls are prioritized to ensure immediate assistance.
Peabody Trust
This line is available Monday to Friday, and callers can inquire about various aspects of housing, including application statuses, eligibility criteria, and service updates. While specific wait times are not provided, it's advisable to call during mid-morning or mid-afternoon to avoid peak hours. The service is designed to assist with a broad range of queries, ensuring that residents receive the information they need efficiently.
Wirral Council - Housing Options
Available Monday to Friday from 09:00 to 17:00, with emergency services accessible during weekends and out-of-hours, this service helps with emergency refuge, temporary housing, and safe accommodation. Common reasons for calling include seeking advice on housing options or reporting homelessness. Wait times can be long during peak periods, such as Mondays and after holidays. For quicker service, consider calling mid-week or early mornings. Emergency situations should be directed to the dedicated emergency number.
Places for People Individual Support Limited
They provide referrals for supported accommodation, particularly for homeless individuals, women at risk, and those with disabilities. Financial and benefits advice is also available. The service operates Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. While wait times can vary, calling during mid-morning or early afternoon may reduce hold times. This line is essential for those needing immediate support or guidance on accessing various social services.
Notting Hill Genesis
Residents can report both emergency and routine repairs, with emergency repairs available 24/7 by phone. Complaints regarding service standards or unresolved issues can be submitted through various channels, including phone during business hours. Rent or service charges can be paid over the phone during business hours or online 24/7. Typical wait times can be longer during peak hours, so calling during off-peak times is recommended. The best times to call are typically early mornings or late afternoons during weekdays.
Nottingham City Council Housing Services
You can call for help with general housing questions, rent payments, and arranging repairs for council properties. Additionally, they support housing applications and handle complaints or feedback about their services. The phone lines are open Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Callers often experience long wait times during peak hours, particularly for repairs and tenancy queries. To avoid delays, it is advisable to call during off-peak hours or use online forms when possible.
