Notting Hill Genesis
Notting Hill Genesis offers a range of services via their contact number, including general enquiries about services, tenancy, and payments. Residents can report both emergency and routine repairs, with emergency repairs available 24/7 by phone. Complaints regarding service standards or unresolved issues can be submitted through various channels, including phone during business hours. Rent or service charges can be paid over the phone during business hours or online 24/7. Typical wait times can be longer during peak hours, so calling during off-peak times is recommended. The best times to call are typically early mornings or late afternoons during weekdays.
Updated 15 Dec 2025
Expected outcomes
- Check tenancy information
- Report emergency repairs
- Submit service complaints
- Pay rent by phone
- Request repair updates
- Confirm payment details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Tenancy details
- Address
- Nature of repair
- Details of complaint
- Payment reference
- Account details
Known issues
Callers to Notting Hill Genesis may occasionally experience long wait times, particularly during peak hours or emergencies. To avoid delays, it is advisable to use the online portal or call during off-peak hours, such as early mornings or late afternoons. If you encounter delays in non-emergency repairs, it is recommended to escalate the issue through the complaints process. This can be done by requesting a review or, if needed, escalating to the Housing Ombudsman. Using the online portal for routine matters can also help reduce wait times and streamline service requests.
