Notting Hill Genesis
Notting Hill Genesis offers a range of services through their general enquiries line, including assistance with housing services, tenancy issues, repairs, payments, complaints, and community involvement. Callers can reach the department from Monday to Friday, 08:00-18:00, and Saturday, 09:00-13:00. Typical reasons for calling include checking tenancy details, reporting repairs, and making formal complaints. While specific wait times are not provided, it is recommended to call during early morning or mid-afternoon to avoid peak times. Having tenancy details ready can expedite the process.
Updated 15 Dec 2025
Expected outcomes
- Check tenancy details
- Report a repair issue
- Make a formal complaint
- Inquire about payments
- Request community involvement information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Address
- Tenancy reference
- Contact details
- Nature of enquiry
- Description of issue
Known issues
Callers frequently experience long wait times, especially during peak hours and after bank holidays. To minimize wait times, it is advisable to call during early morning or mid-afternoon. For non-urgent queries, using online contact forms can be a more efficient option. Residents also report delays in scheduling and completing repairs, particularly for non-emergency issues. It is recommended to escalate urgent repairs via phone and request a reference number for follow-up. Additionally, callers may find it difficult to reach specific departments; clearly stating the nature of your enquiry and requesting a direct transfer can help.
