Ombudsman Services: Property
Ombudsman Services: Property provides assistance with submitting complaints about property professionals, estate agents, or letting agents. They offer independent review and resolution services. Common reasons to call include submitting a complaint, requesting updates on existing cases, and making general enquiries about the ombudsman process. The service operates Monday to Friday from 09:00 to 16:30, excluding bank holidays. Wait times can vary, especially during peak hours, but using online forms or emails may expedite responses. It's best to call during mid-morning or early afternoon for shorter wait times.
Updated 15 Dec 2025
Expected outcomes
- Submit a property complaint
- Request case updates
- Ask about process eligibility
- Inquire about procedures
- Confirm complaint requirements
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Complaint details
- Supporting documents
- Contact information
- Case reference number
- Full name
- Property address
Known issues
Callers occasionally experience long wait times, particularly during peak hours. It is advisable to use online forms or email for faster responses. Phone lines are not available on weekends and bank holidays, and may close for staff training. To avoid delays, check the website or social media for updates on closures. Complaints can also be submitted by post, but this method may result in longer processing times. There are no fees for consumers, though traders pay a fixed fee. For quicker service, avoid calling during peak times and consider alternative contact methods.
