Aviva Health UK Limited
Aviva Health UK Limited provides services related to healthcare insurance administration, including the marketing, sale, and management of private medical insurance and wellness products. Common reasons for calling include making claims, requesting policy documents in alternative formats, and general inquiries about insurance policies. Customer service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. It is closed on Sundays and bank holidays. Typical wait times can be longer during peak hours, especially on Mondays and after holidays. For a quicker response, consider calling mid-morning or mid-afternoon.
Updated 15 Dec 2025
Expected outcomes
- Make an insurance claim
- Request policy documents
- Update personal details
- Inquire about coverage
- Request wellness product info
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Claim details
- Contact details
- Preferred document format
- Insurance policy type
Known issues
Customers occasionally experience long wait times, particularly during peak hours such as Mondays and after holidays. To avoid this, it is recommended to call mid-morning or mid-afternoon. Additionally, some callers report being transferred multiple times before reaching the correct department. To minimize this, clearly state your policy type and reason for the call at the beginning. Calls may be recorded for quality and training, so having your policy number and personal details ready can help streamline the process.
