Insurance Call Guides
Verified phone numbers paired with practical calling guides. Check preparation requirements, expected outcomes, and known issues before making any call.
32 guides available
Nationwide Foundation
They also process complaints related to their operations. The Foundation is independent from Nationwide Building Society, so they cannot assist with banking queries. Typically, calls are answered during operating hours, but specific wait times are not provided. It is advisable to call during mid-morning or early afternoon to potentially avoid peak times. The success rate for grant application support is around 25%, indicating a competitive process.
Aviva plc
This service is typically used for general inquiries and routing calls to the appropriate departments. Callers should be prepared to specify the department or individual they wish to reach. The switchboard operates during standard business hours, and wait times can vary depending on the time of day. For quicker service, it is advisable to call during mid-morning or mid-afternoon when call volumes are generally lower.
Liverpool Victoria Insurance Company Limited (LV=)
Customers can inquire about motor, home, pet, travel, and road rescue insurance policies, including coverage details, claims, and renewals. The line also supports filing, tracking, and updating insurance claims. Additionally, callers can request insurance quotes, update policy details, and handle complaints. Known issues include occasional long wait times during peak hours, especially for claims and complaints, so calling during off-peak hours is advisable. The best times to call are typically mid-morning or early afternoon. Having your policy number and personal details ready will expedite the process.
Direct Line Insurance Group plc
You can manage your insurance policies, report and track claims, and get assistance with financial difficulties. Media and investor relations are now managed by Aviva plc. Phone support is available during business hours, while many services can be accessed online 24/7. Common reasons for calling include updating policy details, reporting incidents, and seeking support for vulnerable customers. Wait times may vary, with peak hours typically leading to longer hold times. For faster service, consider calling early in the day or using online options.
Vitality Health Limited
The customer service team is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. For quote requests, extended hours are available Monday to Thursday until 20:00. Common reasons for calling include policy changes, claims submissions, and obtaining new policy quotes. While wait times can vary, calling mid-morning or mid-afternoon typically results in shorter waits. Mondays and post-holiday periods are peak times, so plan accordingly.
Prudential Assurance Company Limited
Customers typically call to check policy details, update personal information, or file complaints. The service is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Wait times can vary, with shorter waits often occurring early in the day or mid-week. It's advisable to have your policy number and personal identification ready for verification. Some queries may be redirected to M&G plc due to company restructuring.
NFU Mutual Insurance Society Limited
You can inquire about insurance products, manage existing policies, report and track claims, obtain new insurance quotes, and handle complaints. The phone support is professional, though wait times can be longer during peak hours, such as Mondays and post-holidays. For quicker service, try calling mid-morning or mid-afternoon on weekdays. Having your policy number and personal details ready will help expedite your call.
Scottish Widows Unit Trust Managers
You can call for account management tasks such as updates and inquiries. The service operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Typical reasons for calling include checking account balances, transaction history, or fund performance. While wait times can vary, calling during non-peak hours, such as mid-morning or early afternoon, may reduce wait times. Ensure you have your account details and personal identification ready for verification.
Prudential UK & Europe
This number is primarily used for general enquiries, where callers can ask about policy details, service options, and other related questions. The service is available Monday to Friday, making it convenient for customers to reach out during the workweek. While specific wait times are not provided, calling earlier in the day may help avoid longer queues. It's advisable to have your policy details ready when calling to ensure a smooth and efficient experience.
Amigo Management Services Ltd
However, support for existing loan accounts is still available. Customers typically call for assistance with loan repayments, account balances, and other related queries. The phone line is open during regular business hours, and callers should be prepared for potential wait times due to the ongoing wind-down process. It's advisable to call earlier in the day to avoid longer queues.
Bupa Insurance Limited
Customers often call to ask about their health insurance policies, submit or track claims, and update personal details. The service is available Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Wait times can be longer during peak hours, especially on Mondays and after holidays. For quicker service, it is recommended to call during mid-morning or mid-afternoon.
Financial Services Compensation Scheme (FSCS)
You can also get updates on existing claims, make new claims, and request personal data held by FSCS. Services are available Monday to Friday, 09:00–17:00. Callers may experience long wait times during high-demand periods, such as financial crises. For quicker service, consider using the online claims portal or email. FSCS cannot assist with routine banking transactions, so contact your bank directly for those issues.
Saga Car Insurance (Claims)
When calling, you can expect to provide your policy details and incident information. The line is dedicated to assisting with the claims process, including submitting necessary documents and providing updates on claim status. While typical wait times are not specified, having all required information ready can streamline the process. It's advisable to call during non-peak hours, such as mid-morning or early afternoon, to potentially reduce waiting times.
Zurich Insurance plc
Common reasons for calling include filing or updating insurance claims and making changes to existing policies. Callers should be prepared with their policy number and personal identification for efficient service. Wait times can vary, with peak hours often leading to longer hold times, especially for claims support. It is advisable to call during off-peak hours or use online services when possible.
U K Insurance Business Solutions Limited (Direct Line Group)
Customers commonly call to resolve complaints, inquire about policy details, or escalate claims. The department is available during operating hours, and it's advisable to have policy or claim details ready for efficient service. Common reasons for calling include handling disputes about insurance policies, seeking clarification on coverage, and escalating unresolved claims. Typical wait times can be long, especially during peak hours or after significant events. For quicker service, consider calling during off-peak times or using online resources when possible.
Saga Car Insurance (Renewals)
Customers can renew their car insurance policies or update personal and vehicle details by calling during business hours. The service is available Monday to Friday from 08:30 to 20:00 and Saturday from 08:30 to 13:00. Policyholders over 50 are eligible for these services. To avoid long wait times, it is recommended to call during off-peak hours. Alternatively, renewals can also be completed online, providing flexibility and convenience.
Saga Car Insurance (Sales)
Customers can inquire about multi-car, electric, and temporary cover options. The department also assists with policy changes, renewals, and cancellations, and explains coverage details like European driving and no-claims discount protection. Claims assistance is available for accidents, theft, and other incidents. Typical wait times can be longer during peak periods, such as renewal dates, so calling during off-peak hours is advisable. Online tools are available, but personalized advice is best obtained via phone.
Legal & General Group plc
Common reasons for calling include general customer enquiries, account support, and complaint submissions. Callers can expect to receive assistance with product information and be directed to relevant departments. It's advisable to call outside peak hours, such as Mondays or after holidays, to avoid long wait times. Having your account or policy details ready can expedite the process.
Saga Car Insurance (Claims, International)
Common reasons for calling include making a claim for incidents abroad, requesting vehicle repatriation, and obtaining general claims assistance. The service is available around the clock, ensuring immediate support when needed. Documentation is crucial for successful claims, and callers should be prepared to provide detailed information about the incident. While specific wait times are not provided, contacting Saga promptly after an incident is advised to ensure timely processing. It's best to have all necessary documents ready before calling to streamline the process.
AXA UK plc
Typical reasons for calling include checking policy details, filing claims, and updating account information. While specific wait times are not provided, it's generally advisable to call during non-peak hours, such as mid-morning or early afternoon, to potentially reduce waiting. The service is available during operating hours, which are typically standard business hours. For the most efficient service, have your policy number or account details ready when you call.
Scottish Widows Limited
They also assist with policy servicing tasks such as policy changes, beneficiary updates, and address changes. Claims processing support is available for life insurance, critical illness, or income protection policies. Additionally, they offer information and support for workplace and individual pension products. Typical wait times can be long during peak hours, so calling during off-peak times is advisable. Services are available during published operating hours, and some tasks may be completed online or via written correspondence.
Sun Life Direct
These services are accessible nationwide and do not require a medical examination for life insurance. Customers frequently call to apply for insurance, inquire about equity release options, or seek guidance on funeral planning. Sun Life is recognized for its customer service, emphasizing simplicity and respect. While typical wait times are not specified, calling during off-peak hours may reduce waiting periods. The best times to call are often mid-morning or early afternoon.
Standard Life Assurance Limited
You can call for policy administration or general enquiries about products and services. The phone lines are open Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. While specific wait times aren't provided, calling during non-peak hours, such as early mornings or late afternoons, may reduce waiting. Policy administration is managed by Standard Life Assets and Employee Services Limited, with some tasks subcontracted to TCS Diligenta. Asset management is handled by Standard Life Investments Limited, part of the abrdn Group.
SunLife Limited
They also provide support for equity release products for homeowners aged 55 and over. Policy management services are available for handling changes and updates. Customers can address complaints and escalate issues as needed. Calls are handled during operating hours, and it is recommended to call during off-peak times to avoid long wait times. SunLife is known for straightforward processes, but some products may require additional information.
Lincolnshire Police Federation
Common reasons for calling include inquiries about membership benefits, the Group Insurance Scheme, and urgent matters requiring immediate attention. The office is open Monday to Thursday from 08:00 to 17:00 for general inquiries, while insurance-related queries can be addressed Monday to Friday from 09:00 to 17:00. For urgent issues, contact the Force Control Room to reach the on-call officer, available 24/7. It is advisable to call during office hours for routine queries to ensure prompt assistance.
Aviva Health UK Limited
Common reasons for calling include making claims, requesting policy documents in alternative formats, and general inquiries about insurance policies. Customer service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. It is closed on Sundays and bank holidays. Typical wait times can be longer during peak hours, especially on Mondays and after holidays. For a quicker response, consider calling mid-morning or mid-afternoon.
Saga Car Insurance (Existing Customers)
You can make changes to your policy, such as updating personal details, car information, or named drivers. Additionally, you can renew your policy or discuss renewal options. The service is available Monday to Friday from 08:30 to 17:30, and Saturday from 08:30 to 13:00. While many tasks can be completed online via MySaga, the phone line is ideal for more complex queries or if you prefer speaking to a representative. Wait times can vary, but calling earlier in the day may reduce delays.
Saga Services Limited
By calling +441303771111, you can receive assistance with home, travel, auto, and other insurance policies. Common reasons for calling include policy inquiries, claims assistance, and general customer service. While specific wait times are not provided, calling during standard business hours is recommended. For the best experience, have your policy number and personal identification ready. Saga is known for high-quality customer service and digital accessibility, ensuring a smooth process for policyholders.
Saga Customer Service
Common reasons for calling include handling enquiries, complaints, and policy changes. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Callers are advised to have their policy or account number ready to expedite the process. Typical wait times can vary, with longer waits reported during peak hours or renewal periods. For quicker service, calling early in the morning is recommended.
The Pensions Ombudsman
They investigate issues between members, beneficiaries, employers, trustees, managers, and scheme administrators. Phone support is available Monday to Friday from 10:00 to 14:00, while LiveChat is accessible from 09:00 to 10:00 and 14:00 to 17:00. Most complaints require prior attempts at resolution with the pension provider or The Pensions Advisory Service (TPAS). Due to limited phone support hours, it is advisable to use LiveChat or email for non-urgent queries. Ensure all necessary documentation is prepared before contacting them.
Royal London Mutual Insurance Society Limited
By calling +441625718989, international customers can manage their insurance policies, make claims, update personal details, and lodge complaints. Access is available from Monday to Friday, 8 am to 6 pm UK time. It is advisable to call during mid-morning or mid-afternoon to avoid long wait times, particularly avoiding Mondays and post-holiday periods when call volumes are high. Ensure you have your policy number and identification details ready to expedite service interactions.
Saga Investment Services Limited
For historical information, callers can confirm the company's dissolution status and date, or seek details via Companies House. Investment account support is redirected to Saga Personal Finance Limited. Common reasons for calling include checking the dissolution status or seeking support for legacy accounts. Although specific wait times are not available, contacting Saga Personal Finance Limited for investment queries is advised. Best times to call are during typical business hours, as the original company is no longer operational.
