Scottish Widows Limited
Scottish Widows Limited provides a variety of services via their customer service number, including handling general enquiries about life insurance, pensions, annuities, savings, investments, and critical illness or income protection products. They also assist with policy servicing tasks such as policy changes, beneficiary updates, and address changes. Claims processing support is available for life insurance, critical illness, or income protection policies. Additionally, they offer information and support for workplace and individual pension products. Typical wait times can be long during peak hours, so calling during off-peak times is advisable. Services are available during published operating hours, and some tasks may be completed online or via written correspondence.
Updated 15 Dec 2025
Expected outcomes
- Check policy details
- Update beneficiary information
- Change address
- Submit insurance claim
- Inquire about pension plans
- Request policy documents
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Claim documentation
- Beneficiary details
- Address information
- Supporting documents
Known issues
Customers occasionally experience long wait times, particularly during peak hours or after major policy changes. To mitigate this, it's recommended to call during off-peak hours or utilize online services when possible. The claims process can also be complex, with some users finding the documentation requirements unclear. To address this, request clear, step-by-step guidance from the agent and confirm all required documents before submitting your claim. These issues are reported occasionally, so preparation and timing can help ensure a smoother experience.
