Scottish Widows Limited
Scottish Widows Limited provides a range of services for personal pension accounts through their dedicated phone line. Callers can inquire about account balances, contributions, and statements, as well as make policy changes such as updating personal details or beneficiaries. Assistance is also available for claims and withdrawals from pension accounts. Additionally, support for the Scottish Widows app is offered, helping users manage their pensions digitally. Typical wait times can be longer during peak hours, particularly on Mondays and after holidays. For a smoother experience, consider calling mid-morning or mid-afternoon on weekdays.
Updated 15 Dec 2025
Expected outcomes
- Inquire about account balances
- Update personal details
- Make policy changes
- Process claims and withdrawals
- Access app support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- National Insurance number
- App login credentials
- Updated app version
Known issues
Customers occasionally experience long wait times, especially during peak hours like Mondays and after holidays. To reduce wait times, try calling mid-morning or mid-afternoon on weekdays. Some users also face difficulties logging into the Scottish Widows app, often due to incorrect National Insurance number entry. Ensure your app is updated to the latest version and double-check your login credentials. If issues persist, contacting support directly can help resolve these problems efficiently.
