Scottish Widows Limited
Scottish Widows Limited offers a range of services through their Ready-Made Pension department. Customers can inquire about pension plans, manage accounts, and get app support. Common reasons for calling include checking pension eligibility, consolidating old pensions, and resolving app issues. Typically, wait times can be long during peak hours, so it's advisable to call during off-peak times. The best times to call are usually early mornings or late afternoons. For app-related queries, using the Scottish Widows app is recommended as it provides a convenient alternative to phone calls.
Updated 15 Dec 2025
Expected outcomes
- Inquire about pension plans
- Manage pension accounts
- Combine old pensions
- Get app support
- Resolve app issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- National Insurance number
- Account details
- Personal identification
- Details of previous pensions
- App login credentials
- Email address
Known issues
Customers occasionally experience long wait times, particularly during peak hours. To avoid this, it's recommended to call during off-peak times or use the online services provided by Scottish Widows. Additionally, some users report occasional bugs in the app, such as login issues and data sync problems. Keeping the app updated to the latest version can help mitigate these issues, as regular bug fixes are released. For urgent matters, using the app or online services can often provide quicker resolutions.
