Scottish Widows Limited
Scottish Widows Limited provides support for Clerical Medical Personal Pension products through their dedicated phone line. Customers can inquire about personal pensions, manage policy details, and handle account management tasks. The line is available during published operating hours, and callers typically experience shorter wait times by contacting them early in the morning or mid-week. Common reasons for calling include updating policy information, making claims or withdrawals, and addressing general pension queries. Be prepared for a security verification process at the start of the call, which may require multiple pieces of identification.
Updated 15 Dec 2025
Expected outcomes
- Check policy details
- Update beneficiary information
- Change address on file
- Make a pension withdrawal
- Inquire about payout processes
- Verify account status
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal ID details
- Date of birth
- Address
- Bank details
- Security questions
Known issues
Customers often face long wait times, particularly during peak hours and at the end of the month. To minimize waiting, try calling early in the morning or mid-week. Additionally, the verification process can be complex, requiring multiple pieces of identification such as policy numbers and personal details. Having all necessary information ready before calling can streamline the process. These steps help ensure a smoother experience and reduce the likelihood of delays or frustrations during your call.
