Scottish Widows Limited
Scottish Widows Limited offers a dedicated line for Halifax Mortgage Protection services, assisting with policy servicing, claims processing, and general enquiries related to the Total Mortgage Protection Plan (TMP). Callers can update policy details, submit and track claims, or ask questions about Scottish Widows products. The line operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Wait times can vary, with reports of longer holds during peak hours and after weekends. For quicker service, it is advisable to call early in the day or mid-week.
Updated 15 Dec 2025
Expected outcomes
- Update TMP policy details
- Submit TMP claims
- Track claim status
- Ask about TMP coverage
- Verify policy information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- TMP policy number
- Personal ID
- Contact details
- Claim details
- Supporting documents
- Full name
Known issues
Callers occasionally experience long wait times, especially during peak hours and after weekends. To avoid delays, try calling early in the day or mid-week. Additionally, some users report delays in policy lookup, particularly with older TMP policy numbers. To mitigate this, ensure all policy details are ready and confirm the spelling of names with the agent. Having the necessary information at hand can streamline the process and reduce waiting times.
