Scottish Widows Limited
Scottish Widows Limited offers a variety of services through their Halifax Personal Pension department. Customers can inquire about pension products, manage their accounts, and explore retirement options. The phone line is available during operating hours, and common reasons for calling include account management, pension transfers, and fund management. Typical wait times can be longer during peak hours, such as Mondays and after holidays. For quicker service, consider calling mid-morning or mid-afternoon. Ensure you have your account and personal details ready to streamline the process.
Updated 15 Dec 2025
Expected outcomes
- Answer pension product questions
- View account balances
- Update personal details
- Transfer existing pensions
- Switch investment funds
- Explore retirement options
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Existing pension details
- Retirement age
- Completed forms
- Contact information
Known issues
Callers may experience long wait times, particularly on Mondays and after holidays. To avoid delays, try calling during mid-morning or mid-afternoon. Some customers find the pension transfer process complex due to paperwork requirements. Customer service representatives are available to guide you through each step, and additional resources can be found online. Having all necessary documents and information ready before calling can help reduce confusion and expedite the process.
