Scottish Widows Limited
Scottish Widows Limited provides support for commission-related inquiries through their General Inquiries department. This includes assistance with commission payment status, statements, and adjustments for advisers and intermediaries. The service is available Monday to Friday, from 8:30 am to 5:00 pm. Callers should have their policy number or adviser reference ready to ensure a smooth process. While specific wait times are not provided, it is advisable to call earlier in the day to avoid potential delays. Alternatively, email support is available for non-urgent queries, with a typical response time of 3-5 business days.
Updated 15 Dec 2025
Expected outcomes
- Inquire about commission status
- Request commission statements
- Adjust commission payments
- Email commission mailbox
- Verify adviser reference
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Adviser reference
- Personal ID details
- Commission enquiry details
- Supporting documents
- Email address
Known issues
Callers to Scottish Widows Limited may experience long wait times, particularly during peak periods or after public holidays. It is recommended to call earlier in the day to minimize delays. For non-urgent matters, using the email support option can be more efficient, though some users report slow responses. If no reply is received within 3-5 business days, it is advisable to follow up by phone. Ensuring you have all necessary information ready before calling can also help expedite the process.
