Scottish Widows Limited
Scottish Widows Limited offers support for Plan & Protect Mortgage Protection through their dedicated phone line. This service is available Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. Customers can address various needs such as policy queries, changes, and claims related to their mortgage protection plans, specifically those with SW5 policy numbers. It is advisable to call mid-morning or mid-afternoon on Tuesday to Thursday to avoid long wait times. Callers should have their policy number and personal identification ready, as calls may be recorded for quality and training purposes.
Updated 15 Dec 2025
Expected outcomes
- Update mortgage policy details
- Make a policy claim
- Verify policy information
- Request policy changes
- Submit claim documentation
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- SW5 policy number
- Full name
- Date of birth
- Address
- Personal identification
- Supporting documents
Known issues
Customers often experience long wait times, particularly during peak hours and on Mondays. To minimize wait times, it is recommended to call mid-morning or mid-afternoon on Tuesday to Thursday. Additionally, the identity verification process can be complex, requiring multiple pieces of information. To streamline the process, ensure you have all necessary policy and personal details ready before calling. This preparation can help reduce the time spent on verification and improve the overall efficiency of the call.
