Saga Car Insurance (Existing Customers)
Saga Car Insurance provides a dedicated phone line for existing customers to manage their car insurance policies. You can make changes to your policy, such as updating personal details, car information, or named drivers. Additionally, you can renew your policy or discuss renewal options. The service is available Monday to Friday from 08:30 to 17:30, and Saturday from 08:30 to 13:00. While many tasks can be completed online via MySaga, the phone line is ideal for more complex queries or if you prefer speaking to a representative. Wait times can vary, but calling earlier in the day may reduce delays.
Updated 15 Dec 2025
Expected outcomes
- Update personal details
- Change car information
- Add named drivers
- Renew insurance policy
- Discuss renewal options
- Request policy documents
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Details of change
- Payment details
- Car information
- Named driver details
Known issues
While there are no specific known issues reported, it's advisable to have your policy number and personal identification ready before calling. This will help streamline the process and reduce call duration. For faster service, consider using the MySaga online portal for straightforward tasks like viewing policy documents or making simple updates. If you encounter long wait times, try calling during non-peak hours, such as early morning or mid-afternoon. Always confirm any changes made during the call and request updated documentation if applicable.
