Saga Car Insurance (Existing Customers)
Saga Car Insurance for existing customers provides a range of services through their dedicated phone line. You can make changes to your car insurance policy, renew your policy, or report claims. The line is open Monday to Friday from 08:30 to 17:30 and Saturday from 08:30 to 13:00 for policy changes and renewals. Claims can be reported 24/7. Common reasons for calling include updating car details, discussing renewal options, and reporting accidents. Wait times can be long during peak hours, so it's advisable to call during off-peak times or use online services through MySaga for faster service.
Updated 15 Dec 2025
Expected outcomes
- Update car details
- Renew insurance policy
- Report a claim
- Discuss renewal options
- Change named drivers
- Update address
- Inquire about coverage
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Vehicle registration
- Details of incident
- Payment details
- Mileage information
- Named drivers list
Known issues
Some customers experience long wait times, particularly during peak hours for claims and renewals. To avoid this, try calling during off-peak hours or utilize the MySaga online portal for tasks like policy renewals and changes. The online platform allows for efficient management of your policy, reducing the need for phone calls. If you must call, having all necessary documents and information ready can expedite the process. Additionally, for claims, ensure you have all incident details at hand to facilitate a smoother reporting experience.
