Standard Life Assurance Limited
Standard Life Assurance Limited offers support for life assurance policies, including workplace and personal pensions, savings, and investments. You can call for policy administration or general enquiries about products and services. The phone lines are open Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. While specific wait times aren't provided, calling during non-peak hours, such as early mornings or late afternoons, may reduce waiting. Policy administration is managed by Standard Life Assets and Employee Services Limited, with some tasks subcontracted to TCS Diligenta. Asset management is handled by Standard Life Investments Limited, part of the abrdn Group.
Updated 15 Dec 2025
Expected outcomes
- Manage life assurance policies
- Update personal pension details
- Inquire about savings options
- Request investment information
- Check policy status
- Confirm product details
- Ask about company services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Basic personal details
- Contact information
- Relevant documents
- Specific questions
- Account details
Known issues
While there are no specific known issues reported, it's advisable to have your policy number and personal identification ready before calling to ensure a smooth process. If you experience long wait times, try calling during less busy hours, such as early mornings or late afternoons. For general enquiries, having basic personal details on hand can expedite the process. Consider checking the company's website for answers to common questions, which might save you a call.
