SunLife Limited
SunLife Limited offers specific services related to equity release for UK homeowners aged 55 and over. You can call their Sales department for an initial consultation to assess eligibility and understand equity release options. They also provide a guided application process for a lifetime mortgage, including property valuation and legal checks. General enquiries about their equity release products, eligibility, and processes are also handled. Typical wait times can be longer during peak hours, especially on Mondays and after public holidays. It is advisable to call mid-morning or mid-afternoon on weekdays for quicker service. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00.
Updated 15 Dec 2025
Expected outcomes
- Schedule equity release consultation
- Start equity release application
- Receive property valuation guidance
- Understand eligibility requirements
- Get equity release process overview
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Date of birth
- Property address
- Estimated property value
- Outstanding mortgage details
- Proof of age
- Proof of property ownership
Known issues
Some users experience long wait times during peak hours, particularly on Mondays and after public holidays. To avoid this, try calling mid-morning or mid-afternoon on weekdays. The equity release process can be complex, and customers sometimes struggle with understanding the paperwork. It is recommended to request a step-by-step explanation and a written summary from the adviser to ensure clarity. SunLife's equity release service is regulated by the FCA and involves a structured process, so having all necessary documents ready can help streamline your experience.
