Citizens Advice
The Citizens Advice service line at +448082231133 offers free, confidential, and impartial advice primarily on consumer issues. Commonly, individuals call for assistance in handling complaints against traders or understanding their consumer rights when buying goods or services. The helpline also offers support for energy-related issues, including billing and supply complaints, and provides advice in Welsh through a separate line. Typical wait times vary, but there are often delays during peak hours like mornings or when approaching bank holidays. Consider using online chat services if long wait times occur. The helpline operates from Monday to Friday between 09:00 and 17:00, excluding bank holidays.
Updated 15 Dec 2025
Expected outcomes
- Handle consumer complaints
- Advise on consumer rights
- Resolve energy disputes
- Provide Welsh language support
- Guide on trader issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Postcode
- Details of consumer issue
- Request Welsh-speaking adviser
- Consumer issue documents
- Utility bills
- Trader receipts
Known issues
Callers may experience long wait times on the helpline, especially in the morning or during peak periods. It is advised to try calling later in the day or opt for the online chat service where available. The helpline does not operate during bank holidays, necessitating calls on the following working day for urgent support. Additionally, postal complaints cannot be addressed via online chat, requiring callers to use the phone helpline or fill out an online form to resolve such issues. These limitations mean planning your call times around these constraints can lead to a smoother experience.
