Citizens Advice
Citizens Advice Adviceline in England offers free, confidential, and impartial advice on a wide range of issues such as benefits, debt, housing, employment, and consumer rights. Available Monday to Friday from 09:00 to 17:00, the service connects callers to their local office based on postcode. Calls are free from mobiles and landlines, and Relay UK is available for those who cannot hear or speak on the phone. Common reasons for calling include seeking advice on benefits eligibility, managing debt, understanding housing rights, and resolving employment disputes. Wait times can be long, especially during peak hours, so consider calling during off-peak times or using online chat for quicker assistance.
Updated 15 Dec 2025
Expected outcomes
- Seek benefits advice
- Manage debt issues
- Understand housing rights
- Resolve employment disputes
- Get consumer rights information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Postcode
- Basic issue details
- Textphone or Relay UK app
- Relevant documents
- Reference numbers
- Personal identification
Known issues
Callers to Citizens Advice Adviceline may experience long wait times, especially during peak hours, with waits sometimes extending up to an hour. If the wait exceeds an hour, the call may be disconnected. To mitigate this, try calling during off-peak hours or use the online chat service. Additionally, some areas in England may not be covered by Adviceline, and callers from these areas will be redirected to alternative options. It's advisable to have your postcode ready, especially if calling from a mobile, to ensure proper routing to your local office.
