Hutchison 3G UK Limited (Three UK)
Hutchison 3G UK Limited (Three UK) offers customer support services via phone for account management, billing inquiries, technical support, plan changes, and complaints handling. Customers can call Monday to Friday from 08:00 to 20:00 and Saturday from 09:00 to 18:00. The line is closed on Sundays. Common reasons for calling include resolving billing issues, managing account details, and submitting complaints about network services. While wait times can vary, it's often faster to use Live Chat for general queries. Calling during off-peak hours may reduce wait times.
Updated 15 Dec 2025
Expected outcomes
- Manage account details
- Resolve billing issues
- Submit service complaints
- Change mobile plan
- Request technical support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Full name
- Registered address
- Security question answer
- Description of complaint
- Date of birth
Known issues
Customers often experience long wait times, especially during peak hours or after network outages. To avoid delays, consider using Live Chat or calling during off-peak times. If you encounter multiple call transfers, clearly state your issue and request escalation if needed. These strategies can help streamline the resolution process and ensure your concerns are addressed efficiently.
