Manchester Airport Group
Manchester Airport Group's Arrivals department provides essential services such as flight arrivals information, baggage claim assistance, and passenger support. You can report operational issues like delays or lost baggage and request special assistance for mobility or other needs. The department operates during standard airport hours, and while wait times can vary, a resilience team is in place to manage queues and disruptions. Calling during off-peak hours may result in shorter wait times. The team is dedicated to ensuring a smooth experience for all passengers, with streamlined procedures to address any concerns efficiently.
Updated 15 Dec 2025
Expected outcomes
- Get flight arrival details
- Report lost baggage
- Request mobility assistance
- Report security concerns
- Get directions within airport
- Request special needs support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Flight details
- Contact number
- Passenger name
- Description of issue
- Type of assistance needed
- Relevant passenger details
Known issues
Passengers sometimes face long queues at Arrivals during peak times, but a dedicated resilience team is available to manage these effectively. Staffing complexities have been addressed by streamlining rosters, improving efficiency and reducing wait times. If you encounter a queue, patience is advised as the team works to resolve it swiftly. For quicker service, consider calling during less busy periods. Additionally, providing complete and accurate information when reporting issues or requesting assistance can help expedite the process.
