Trainline.com Limited
Trainline.com Limited's Business Customer Service provides specialized support for business travel bookings, account management, and ticket amendments. Available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00, the service assists with booking and managing train travel for employees and organizations. Common reasons for calling include booking support, account setup, and handling ticket amendments or refunds. While typical wait times are not specified, calling during non-peak hours may reduce waiting. Some issues may require follow-up via email, especially for complex cases.
Updated 15 Dec 2025
Expected outcomes
- Book business travel
- Manage travel bookings
- Amend travel tickets
- Request ticket refunds
- Setup business accounts
- Resolve billing queries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Business account number
- Company details
- Traveler information
- Booking reference
- Travel dates
- Route details
- Payment method
Known issues
An occasional issue with the AI assistant providing incorrect travel information has been reported, which may lead to customer fines. The company labels the AI assistant as beta and advises customers to verify information. They are actively working on improvements. To avoid frustration, ensure you have all necessary details before calling and consider using email for complex issues. Calling during non-peak hours may also help reduce wait times.
