Affinity Water Limited
Affinity Water Limited's Development Experience team assists developers and builders with new water connections, technical queries, and application status updates. Common reasons for calling include inquiries about water supply, billing, account management, and service interruptions. The team is available during published operating hours. To improve call efficiency, have all relevant site and planning information ready. Typical wait times can be longer during peak hours, such as Mondays and after bank holidays. For faster response, consider calling mid-morning or mid-afternoon on weekdays.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Request new water connection
- Update development application
- Resolve billing issues
- Report service interruptions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Site address
- Planning reference
- Contact details
- Application reference number
- Site plans
Known issues
Customers often experience long wait times, especially during peak hours like Mondays and after bank holidays. To avoid this, try calling mid-morning or mid-afternoon on weekdays. The process for new water connections can be complex, requiring multiple documents and follow-ups. To streamline this, prepare all necessary documents in advance and consider following up by email after your initial call. These steps can help mitigate common frustrations and ensure a smoother experience.
