Anglian Water Services Limited
Anglian Water Services Limited provides assistance with billing and account queries through their dedicated phone line. Customers can inquire about billing issues, manage their accounts, and make payments. The service is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. It is closed on Sundays. When calling, it is important to have your account number and personal details ready. Calls may be recorded for quality and training purposes. Typically, wait times are shorter during mid-morning and early afternoon. For security, always ensure you are calling the official number to avoid scams.
Updated 15 Dec 2025
Expected outcomes
- Resolve billing issues
- Manage account details
- Make a payment
- Inquire about charges
- Update personal information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Full name
- Address
- Billing information
- Customer details
- Details of the query
Known issues
Customers have occasionally reported scam attempts by individuals posing as Anglian Water representatives. To ensure your security, always use the official number (+44 3457 919 155) to verify the legitimacy of any communication. If you suspect a scam, do not provide personal information and report the incident to Anglian Water. Additionally, calling during non-peak hours can reduce wait times. If you encounter issues, having your account number and personal details ready can expedite the process.
