Anglian Water Services Limited
Anglian Water Services Limited's Customer Contact Centre provides assistance with water services, billing inquiries, account management, and accessibility support for customers with hearing difficulties via text telephone. The service is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Common reasons for calling include resolving billing issues, managing account details, and accessing support for water service disruptions. While typical wait times are not specified, having your account details and the nature of your enquiry ready can expedite the process. It is advisable to call during mid-morning or early afternoon to potentially avoid peak times.
Updated 15 Dec 2025
Expected outcomes
- Resolve billing issues
- Manage account details
- Access water service support
- Request accessibility assistance
- Update personal information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Personal identification
- Nature of enquiry
- Billing statements
- Previous correspondence
- Contact information
Known issues
While there are no specific known issues reported, customers are encouraged to prepare by having their account details and the nature of their enquiry ready before calling. This preparation can help reduce call duration and improve the efficiency of the service. If you experience long wait times, consider calling during off-peak hours, such as mid-morning or early afternoon. Additionally, ensure that your phone is fully charged and that you are in a quiet environment to facilitate clear communication with the support agent.
