British Gas Services Limited
British Gas Services Limited offers customer service and emergency support through their corporate office phone line. Common reasons for calling include handling customer inquiries, reporting gas leaks, and addressing carbon monoxide emergencies. Customer service is available Monday to Friday from 8:00 AM to 6:00 PM and Saturday from 9:00 AM to 1:00 PM. Emergency services are accessible 24/7. Typical wait times for customer service can be long, especially during peak hours. For quicker assistance, consider calling early in the morning or using alternative contact methods like web chat or email.
Updated 15 Dec 2025
Expected outcomes
- Handle customer inquiries
- Report gas emergencies
- Address carbon monoxide issues
- Provide account details
- Describe service issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Issue description
- Location
- Nature of emergency
- Contact information
- Billing information
Known issues
Customers occasionally experience long wait times when calling British Gas customer service. To mitigate this, it is recommended to use web chat or email for a faster response. If you must call, try doing so early in the morning to avoid peak times. Always have your account details and a clear description of your issue ready to expedite the process. For emergencies, such as gas leaks, call the dedicated emergency line and provide your location and the nature of the emergency immediately.
