British Gas Services Limited
British Gas Services Limited offers a range of customer services via their phone line, including handling general enquiries, complaints, and emergency support. Customers can inquire about account details, billing, and service changes. Emergency support is available 24/7, while other services operate Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include managing account details, addressing billing issues, and reporting emergencies. Wait times can be long during peak hours, so calling early in the morning is recommended. Web chat and email are also available as alternatives.
Updated 15 Dec 2025
Expected outcomes
- Check account details
- Resolve billing issues
- Report gas emergencies
- Escalate complaints
- Manage service changes
- Update contact information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Contact details
- Description of issue
- Location for emergencies
- Nature of emergency
- Verification details
Known issues
Customers often face long wait times, especially during peak hours. To avoid this, try calling early in the morning or use web chat or ring back services. For unresolved complaints, escalation to the Energy Ombudsman is possible after 8 weeks. Some customers report delays in complaint resolution, so it's important to keep detailed records of all communications. Emergency support is available 24/7, ensuring immediate assistance when needed. Utilizing alternative contact methods like email can also help in managing less urgent issues efficiently.
