OVO Energy Limited
OVO Energy Limited's Gas Emergency department is available to handle urgent issues related to gas leaks and faulty meters. You can report a suspected or confirmed gas leak 24/7 through the National Gas Emergency hotline. For emergency gas meter exchanges, contact OVO Energy support during business hours. The department also offers general gas safety advice around the clock. Typically, wait times for emergency services are minimal, but contacting OVO Energy for meter exchanges may require patience during peak hours. It's advisable to call early in the morning for quicker service.
Updated 15 Dec 2025
Expected outcomes
- Report a gas leak
- Request emergency meter exchange
- Receive gas safety advice
- Confirm meter location
- Provide leak details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Location of leak
- Contact phone number
- Account details
- Confirmation of evacuation
- Meter location
- Confirmation of leak
Known issues
Occasionally, emergency meter exchange appointments may be missed, causing delays in restoring gas supply. If this occurs, it is recommended to follow up with OVO Energy via phone and online chat. Escalate the issue if it remains unresolved. To avoid frustration, ensure you have all necessary details ready when calling, such as your account information and the location of the leak. For non-urgent inquiries, consider using online resources or contacting during non-peak hours to reduce wait times.
