OVO Energy Limited
OVO Energy Limited's Pay Monthly Customer Service offers assistance with account management, technical support, and moving home services. Customers typically call for help with billing, payments, smart meter issues, and updating their address when moving. The department operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Wait times can be longer during peak hours, especially on Mondays and after holidays. For quicker service, consider calling during off-peak times or using the online chat feature.
Updated 15 Dec 2025
Expected outcomes
- Manage billing inquiries
- Update account details
- Resolve smart meter issues
- Change tariff plans
- Schedule final meter readings
- Close or open accounts
- Update address information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Recent bill
- Personal details
- Meter serial number
- New address
- Move-out date
- Final meter reading
Known issues
Customers often experience long wait times, particularly on Mondays and after holidays. OVO Energy recommends using the online chat or calling during off-peak hours to reduce waiting. Billing discrepancies, such as incorrect charges or delayed direct debit adjustments, are occasionally reported. These issues usually require a manual review and adjustment by customer service agents. Having your account number and recent bill ready can expedite the resolution process.
