Scottish Water
Scottish Water provides a 24/7 helpline for various services including handling customer inquiries related to services, billing, and support. You can report issues such as loss of supply, water quality concerns, or emergencies at any time. The helpline also facilitates the registration for Priority Services for those with disabilities or medical conditions, and offers options to discuss payment issues. While calls are generally available around the clock, some customers have reported longer wait times during peak periods, particularly during major supply disruptions. It's advisable to check online updates for emergencies before calling.
Updated 15 Dec 2025
Expected outcomes
- Check billing inquiries
- Report water supply issues
- Register for Priority Services
- Make a service complaint
- Verify service locations
- Discuss payment options
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Description of issue
- Contact information
- Personal details
- Support requirements
- Location details
Known issues
Customers occasionally experience long wait times, especially during peak periods or major supply disruptions. Calls are prioritized during emergencies, so it may be beneficial to use alternative contact methods such as the online portal or email for less urgent matters. Complaint resolution may take up to 5 working days if an investigation is required. If unresolved, complaints can be escalated to the Scottish Public Services Ombudsman. For emergencies or supply issues, checking online updates before calling can save time.
