Scottish Water
Scottish Water's Field Operations department is available to assist with various tasks related to Water Byelaws compliance. Common reasons for calling include seeking guidance on compliance requirements, notifying planned plumbing work, and general enquiries about responsibilities for property owners and businesses. Typically, calls are answered during operating hours, but some users have reported occasional long wait times, especially during peak hours or after major incidents. For non-urgent queries, emailing the Byelaws team may be a more efficient option. It's advisable to call during off-peak hours to minimize wait times.
Updated 15 Dec 2025
Expected outcomes
- Answer Byelaws questions
- Provide compliance guidance
- Review plumbing plans
- Accept plumbing notifications
- Advise on approved practices
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Plan of premises
- Schematic diagram
- Advance notification
- Property details
- Contact details
- Nature of enquiry
Known issues
Some callers experience long wait times, particularly during peak hours or following major incidents. To avoid delays, it's recommended to contact Scottish Water during off-peak times or use email for non-urgent matters. The Byelaws team can provide assistance via phone or email, and advance notification is necessary for major plumbing installations. Ensuring all necessary documents, such as plans and schematics, are prepared beforehand can help streamline the process and reduce potential frustrations.
