Severn Trent Water Limited
Severn Trent Water Limited provides a range of services accessible via their customer service number. You can report water supply issues, inquire about wastewater services, and get support for billing and payments. They also handle applications for new water or sewer connections and manage complaints about services or billing. The lines are open Monday to Friday from 8am to 6pm and Saturday from 9am to 1pm, with specific hours for new connections. Typical wait times can vary, but calling during off-peak hours may reduce delays. Be prepared with necessary details to ensure a smooth process.
Updated 15 Dec 2025
Expected outcomes
- Report water supply issues
- Inquire about wastewater services
- Get billing support
- Apply for new connections
- Submit service complaints
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Address
- Description of issue
- Bill reference
- Application form
- Site details
Known issues
Customers occasionally experience long wait times, especially during peak hours or for complex queries. To mitigate this, it's advisable to call during off-peak times or use online contact forms when possible. Another common issue is being transferred multiple times before reaching the correct department. To avoid this, clearly state your issue and the relevant department at the beginning of the call. These steps can help streamline your experience and reduce frustration.
