SUEZ Recycling and Recovery UK Ltd
SUEZ Recycling and Recovery UK Ltd's Commercial Waste Customer Service is available to handle a variety of inquiries related to waste collection, recycling, account management, and service requests for both domestic and commercial customers. Common reasons for calling include reporting missed collections, managing account details, and resolving complaints. While specific wait times are not provided, customers have reported longer hold times during peak hours or after service disruptions. It's often best to call early in the day to avoid delays. The department can also be reached through online enquiry forms, providing an alternative to phone calls.
Updated 15 Dec 2025
Expected outcomes
- Report missed collections
- Manage account details
- Resolve service complaints
- Request recycling information
- Schedule waste pickups
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Address details
- Collection schedule
- Nature of enquiry
- Type of waste
- Date of issue
Known issues
Customers occasionally experience long wait times, particularly during peak hours or following service disruptions. To mitigate this, it is recommended to call early in the day. Another common issue is missed waste or recycling collections, which can be reported via phone or online forms for rescheduling. While there is no consistent resolution for long wait times, being prepared with all necessary information can expedite the process. For missed collections, providing the type and date of the scheduled collection helps in resolving the issue promptly.
